Privacy Policy

1. Who We Are

Abbey Support & Services is a CQC-registered domiciliary home care provider based at 70 Anchor Street, Leicester, LE4 5PU. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, store and share personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

• Name, address, email address and telephone number
• Information about the person requiring care, including health and medical details
• Next of kin and emergency contact details
• Financial information relevant to care funding
• Information provided through our website enquiry forms
• Recruitment and employment data for job applicants and staff

3. How We Use Your Information

We use your personal information to:

• Assess care needs and arrange appropriate care services
• Deliver, manage and review care packages
• Communicate with you about your enquiry or the care we provide
• Coordinate with healthcare professionals involved in care
• Comply with legal and regulatory obligations, including CQC requirements
• Process job applications and manage employment

4. Legal Basis for Processing

We process personal data on the following legal bases: consent (where you have given it), contractual necessity (to deliver care services), legal obligation (to meet regulatory requirements) and legitimate interest (to respond to enquiries and improve our services). Health and medical data is processed under the substantial public interest condition for health and social care purposes.

5. How We Store and Protect Your Data

Your personal information is stored securely using appropriate technical and organisational measures. Access to personal data is restricted to authorised staff who need it to carry out their duties. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law and regulatory guidance.

6. Sharing Your Information

We may share your information with:

• Healthcare professionals involved in care (GPs, nurses, therapists)
• Local authority and NHS commissioning teams where relevant to funding
• The Care Quality Commission (CQC) as required by regulation
• Emergency services where there is a risk to health or safety

We will never sell your personal information to third parties or share it for marketing purposes without your explicit consent.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time where consent is the basis for processing

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. For more information, please refer to our Cookie Policy.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.